temu product brand

I filled out a return but I wanted a replacement. I love the watch...it wouldn't hold the time and had to be reset several times during the day. I collect a lot of your watches and love this one. How do I switch this to be a replacement. Please help me correct this. If the replacement works, I would give it 5 stars!!

general.M

temu product brandStarry Night Self-Winding Mechanical Men's Watch: Steel Band, Water-Resistant, Stopwatch Function - Party Elegance-8950-Gol Blue